In 2007, Google announced a campaign against paid links that transfer PageRank.[29] On June 15, 2009, Google disclosed that they had taken measures to mitigate the effects of PageRank sculpting by use of the nofollow attribute on links. Matt Cutts, a well-known software engineer at Google, announced that Google Bot would no longer treat nofollowed links in the same way, to prevent SEO service providers from using nofollow for PageRank sculpting.[30] As a result of this change the usage of nofollow led to evaporation of PageRank. In order to avoid the above, SEO engineers developed alternative techniques that replace nofollowed tags with obfuscated Javascript and thus permit PageRank sculpting. Additionally several solutions have been suggested that include the usage of iframes, Flash and Javascript.[31]
There is much discussion in these last few months about reciprocal linking. In the last Google update, reciprocal links were one of the targets of the search engine's latest filter. Many webmasters had agreed upon reciprocal link exchanges, in order to boost their site's rankings with the sheer number of inbound links. In a link exchange, one webmaster places a link on his website that points to another webmasters website, and vice versa. Many of these links were simply not relevant, and were just discounted. So while the irrelevant inbound link was ignored, the outbound links still got counted, diluting the relevancy score of many websites. This caused a great many websites to drop off the Google map.

Video Marketing 2018 Trends


Keyword analysis. From nomination, further identify a targeted list of key­words and phrases. Review competitive lists and other pertinent industry sources. Use your preliminary list to determine an indicative number of recent search engine queries and how many websites are competing for each key­word. Prioritize keywords and phrases, plurals, singulars and misspellings. (If search users commonly misspell a keyword, you should identify and use it). Please note that Google will try to correct the term when searching, so use this with care.
We must be careful with our reciprocal links. There is a Google patent in the works that will deal with not only the popularity of the sites being linked to, but also how trustworthy a site is that you link to from your own website. This will mean that you could get into trouble with the search engine just for linking to a bad apple. We could begin preparing for this future change in the search engine algorithm by being choosier with which we exchange links right now. By choosing only relevant sites to link with, and sites that don't have tons of outbound links on a page, or sites that don't practice black-hat SEO techniques, we will have a better chance that our reciprocal links won't be discounted.
Retargeting is another way that we can close the conversion loop and capitalize on the traffic gained from the overall marketing campaign. Retargeting is a very powerful display advertising tool to keep your brand top of mind and keep them coming back. We track every single touch point up to the ultimate conversions and use that data to make actionable recommendations for further campaign optimization. http://youtube.com/e/0Y6hluMPulU?app=desktop
Advertisers have a wide variety of ways of presenting their promotional messages, including the ability to convey images, video, audio, and links. Unlike many offline ads, online ads also can be interactive.[18] For example, some ads let users input queries[69] or let users follow the advertiser on social media.[70] Online ads can even incorporate games.[71]
Hashtags aren't always the best solution to maximizing social media engagement during live events. Livecube takes the inherent problems with hashtags — misspellings, lack of participation and clunkiness of revisiting tweets — and uses gamification to incentivize and reward participation. It not only provides a centralized place to find event-related tweets, ideas and connections, but also encourages participation by rewarding users with points, badges and real-life prizes for contributing to discussions. Other features include event management tools that integrate social media, such as speaker scheduling, logistics management, analytics and social networking. Livecube offers pricing information and demos upon request.
According to the U.S. Commerce Department, consumers spent $453.46 billion on the web for retail purchases in 2017, a 16.0% increase compared with $390.99 billion in 2016. That’s the highest growth rate since 2011, when online sales grew 17.5% over 2010. Forrester predicts that online sales will account for 17% of all US retail sales by 2022. And digital advertising is also growing strongly; According to Strategy Analytics, in 2017 digital advertising was up 12%, accounting for approximately 38% of overall spending on advertising, or $207.44 billion.
The goal of SEO is to get a web page high search engine ranking. The better a web page's search engine optimization, the higher a ranking it will achieve in search result listings. (Note that SEO is not the only factor that determines search engine page ranks.) This is especially critical because most people who use search engines only look at the first page or two of the search results, so for a page to get high traffic from a search engine, it has to be listed on those first two pages, and the higher the rank, the closer a page is to the number one listing, the better.

Social media marketing solutions can streamline campaigns, and make it easy to manage posts and accounts. The best social media solutions make it easy to schedule to publish posts, monitor conversations, have in-depth analytic capabilities and integrates with other programs you use. Here are some great social media marketing solutions to help you get there. 

In the same way that a link from CNN is an indication that your site could be important, if you are linking to a specific page aggressively from various areas on your site, that’s an indication to search engines that that specific page is very important to your site. Additionally: the pages on your site that have the most external votes (links from other, trusted sites) have the most power to help the other pages on your site rank in search results.

Video Marketing Social Media


So, as you build a link, ask yourself, "am I doing this for the sake of my customer or as a normal marketing function?" If not, and you're buying a link, spamming blog comments, posting low-quality articles and whatnot, you risk Google penalizing you for your behavior. This could be as subtle as a drop in search ranking, or as harsh as a manual action, getting you removed from the search results altogether!
Web design is a very technical field that requires high literacy in many different kinds of software, including image editing and website architecture programs. A designer should be comfortable with computer “languages” like HTML and stay up to date on new technological developments. The designer is also an artist, so he or she should also have a firm grasp on aesthetics, visual continuity, and image composition.
People don't just tweet about events and random nothings, but they also tweet looking for advice, products and services. Find them with Respondology a Twitter intent-based marketing web app that helps small businesses turn conversations into customers. This self-serve platform lets users comb Twitter for potential customers using highly targeted metrics, such as those in their neighborhood or those seeking their specific product and services. For instance, a coffee house can search for tweets containing the terms "caffeine fix" or "need coffee," then flag them to directly reply to the customer.  https://www.youtube.com/attribution_link?a=0Y6hluMPulU&u=watch?v=XXXXXX&feature=share

An omni-channel approach not only benefits consumers but also benefits business bottom line: Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.[24]

If you sell blue widgets, would you rather buy a billboard so anyone with a car in your area sees your ad (whether they will ever have any interest in blue widgets or not), or show up every time anyone in the world types “buy blue widgets” into a search engine? Probably the latter, because those people have commercial intent, meaning they are standing up and saying that they want to buy something you offer. 

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Dig deep into everything you ever needed to know about links from anchor text to redirection. Read this series of pages to understand how and when to use nofollow and whether guest blogging is actually dead. If you're more into the link building side of things (working to improve the rankings on your site by earning links), go straight to the Beginner's Guide to Link Building.
Point is, the top ranking sites work their tails off to acquire quality links. To keep pace with them, you need to devote the same level of effort to content strategy and link marketing. If your goal is to outrank them, then you'll need to do something even more exceptional. And dumping a dozen comment spam links on some poor guy's "do follow" blog isn't going to get it done.

If you're in need of a beautiful and strategic new website, you're in the right place! Thrive is a web design company with experience across many different industries. Our web designers are familiar with the latest trends in both design and website optimization, so your new site will not only be visually cutting-edge, but will also be optimized to convert visitors into leads.

Video Marketing For Your Business


Google will like your content if your clients like it. The content should be helpful and contain less information which is already known to the reader. It is to meet their expectations. When users vote for your site, it means that Google starts accepting it as an authority site. That’s why content writing is as important as a speech of a candidate for the Presidency. The better it is, the more visitors you have.
"You couldn't attach yourself to anyone better than Jim. As far as I'm concerned he's worth EVERY penny he will charge you. Jim is a straight shooter, goes above and beyond when called for, and will be committed to the things he tells you he can do. My business has exploded on the internet and I don't plan on looking back. Jim will tell you what he can deliver and I feel like he is one of the nicest, most down to earth business people I've ever dealt with." Fred J.
SEO may generate an adequate return on investment. However, search engines are not paid for organic search traffic, their algorithms change, and there are no guarantees of continued referrals. Due to this lack of guarantees and certainty, a business that relies heavily on search engine traffic can suffer major losses if the search engines stop sending visitors.[60] Search engines can change their algorithms, impacting a website's placement, possibly resulting in a serious loss of traffic. According to Google's CEO, Eric Schmidt, in 2010, Google made over 500 algorithm changes – almost 1.5 per day.[61] It is considered a wise business practice for website operators to liberate themselves from dependence on search engine traffic.[62] In addition to accessibility in terms of web crawlers (addressed above), user web accessibility has become increasingly important for SEO.
If you can leave a guest post, leave it. Why? Because it can create relevant referral traffic to the website, you own. Everything you should do is to make your post valuable and without spam. Just important core information which won’t be spoiled by backlinks injecting. It’s better to have contextual linking. In other words, the links are to merge into your text.
Data-driven advertising: Users generate a lot of data in every step they take on the path of customer journey and Brands can now use that data to activate their known audience with data-driven programmatic media buying. Without exposing customers' privacy, users' Data can be collected from digital channels (e.g.: when customer visits a website, reads an e-mail, or launches and interact with brand's mobile app), brands can also collect data from real world customer interactions, such as brick and mortar stores visits and from CRM and Sales engines datasets. Also known as People-based marketing or addressable media, Data-driven advertising is empowering brands to find their loyal customers in their audience and deliver in real time a much more personal communication, highly relevant to each customers' moment and actions.[37]
Display advertising - As the term infers, Online Display Advertisement deals with showcasing promotional messages or ideas to the consumer on the internet. This includes a wide range of advertisements like advertising blogs, networks, interstitial ads, contextual data, ads on the search engines, classified or dynamic advertisement etc. The method can target specific audience tuning in from different types of locals to view a particular advertisement, the variations can be found as the most productive element of this method.
SEO is the discipline that allows people and websites to access the potential of the internet. It’s about knowing when your site is the right result, and admitting to yourself when it is the wrong result. SEO is making your company and services more accessible to your prospective customers by studying what they need and creating the resources to serve them.
A search engine considers the content of the sites to determine the QUALITY of a link. When inbound links to your site come from other sites, and those sites have content related to your site, these inbound links are considered more relevant to your site. If inbound links are found on sites with unrelated content, they are considered less relevant. The higher the relevance of inbound links, the greater their quality.

The easier it is to find and repurpose approved content (especially when it’s highly technical) for distribution to multiple digital channels, the better you can meet customer needs and stick to a single core message in every language. SCIEX is an example of a company that simplified, collaborated on and repurposed content, standing out as a rock star by creating a highly successful integrated digital marketing solution.


Websites often employ SEO techniques to increase the number of backlinks pointing to their website. Some methods are free for use by everyone whereas some methods, like linkbaiting, require quite a bit of planning and marketing to work. There are also paid techniques to increase the number of backlinks to a target site. For example, private blog networks can be used to purchase backlinks.
This can be powerful for sites just getting started with SEO, because frequently most of your site’s traffic will be driven by what’s known as “branded queries,” or searches that contain your company’s brand name (for instance a branded search for WordStream might be “WordStream PPC” versus a non-branded search term, which might be “pay-per-click software”). You clearly want to have people searching for your brand, and of course you want them to find you when they do, but unless your site has been penalized by Google, you will almost certainly rank for your brand and have that branded traffic come to your site’s home page. What most of your ongoing SEO efforts should be centered around is driving incremental traffic to the site (people who might not have found and engaged with you otherwise).
Our agency can provide both offensive and defensive ORM strategies as well as preventive ORM that includes developing new pages and social media profiles combined with consulting on continued content development. Our ORM team consists of experts from our SEO, Social Media, Content Marketing, and PR teams. At the end of the day, ORM is about getting involved in the online “conversations” and proactively addressing any potentially damaging content. http://www.youtube.com/v/0Y6hluMPulU&feature=kp
Your Brand Persona and Target Audience. When you eventually start creating content, you have to know who you’re talking to and tailor your brand voice to appeal to them uniquely. If you aren’t targeting the right audience (those people who will lean in to hear what you’re saying), you won’t find success. And, if you can’t find a way to stand out, you’ll blend into the hordes of other brands competing for attention in your industry.
Hey Brian, this is an absolutely fabulous post! It caused me to come out of lurking mode on the Warrior Forum and post a response there as well. Only my second post in 4 years, it was that kickass… I’ve signed to your newsletter on the strength of this. You have a new follower on Twitter as well! I mean what I said on the Warrior Forum… Since 2001 I’ve worked in an SEO commercially, freelance and now from the comfort of my own home – I have bought IM ebooks with less useful information in them than covered by any one of your 17. You might not please everyone in our industry giving some of those secrets away for free though! All power to you my friend, you deserve success and lots of it!
The online marketing practices mentioned above cannot provide the best yields if you don't have campaign goals. You must set clear goals to help you measure the success of your campaign. These goals may include sales, leads, page visitors, comments, reviews, downloads and any other thing you hope to achieve. Without clear goals, it can be difficult to know how you are doing.
There are no magic shortcuts, no highly classified insider hacks to getting quality links for your website. Building amazing backlinks takes work.But that's the last thing the forum vagrants want to hear. They want a quick fix, and creating something of value is a whole lot harder than slapping a forum signature on a discussion thread post. So that message often falls on deaf ears.

Video Marketing Group


Since heading tags typically make text contained in them larger than normal text on the page, this is a visual cue to users that this text is important and could help them understand something about the type of content underneath the heading text. Multiple heading sizes used in order create a hierarchical structure for your content, making it easier for users to navigate through your document.
Backlinks are important for a number of reasons. The quality and quantity of pages backlinking to your website are some of the criteria used by search engines like Google to determine your ranking on their search engine results pages (SERP). The higher you rank on a SERP, the better for your business as people tend to click on the first few search results Google, Bing or other search engines return for them.

Internet Marketing Benefits


First it’s important to note that Google is responsible for most of the search engine traffic in the world (though there is always some flux in the actual numbers). This may vary from niche to niche, but it’s likely that Google is the dominant player in the search results that your business or website would want to show up in, and the best practices outlined in this guide will help position your site and its content to rank in other search engines, as well.


Mobile advertising is growing rapidly for several reasons. There are more mobile devices in the field, connectivity speeds have improved (which, among other things, allows for richer media ads to be served quickly), screen resolutions have advanced, mobile publishers are becoming more sophisticated about incorporating ads, and consumers are using mobile devices more extensively.[24]:14 The Interactive Advertising Bureau predicts continued growth in mobile advertising with the adoption of location-based targeting and other technological features not available or relevant on personal computers.[24]:14 In July 2014 Facebook reported advertising revenue for the June 2014 quarter of $2.68 billion, an increase of 67 percent over the second quarter of 2013. Of that, mobile advertising revenue accounted for around 62 percent, an increase of 41 percent on the previous year.

I think by now, most of the principles of SEO are more or less well understood by people that have done their time in the trenches since 1999, although new platforms and data types arrive all the time keeping the need for ongoing practice or testing even more important than in the past. The need to learn about new entrants like Siri, Alexa, Facebook, Linkedin, and specialist search engines (like Booking.com, for example) will keep SEOs on their toes for years to come.


Think about the words that a user might search for to find a piece of your content. Users who know a lot about the topic might use different keywords in their search queries than someone who is new to the topic. For example, a long-time football fan might search for [fifa], an acronym for the Fédération Internationale de Football Association, while a new fan might use a more general query like [football playoffs]. Anticipating these differences in search behavior and accounting for them while writing your content (using a good mix of keyword phrases) could produce positive results. Google Ads provides a handy Keyword Planner34 that helps you discover new keyword variations and see the approximate search volume for each keyword. Also, Google Search Console provides you with the top search queries your site appears for and the ones that led the most users to your site in the Performance Report35.

It's clear that online marketing is no simple task. And the reason why we've landed in this world of "expert" internet marketers who are constantly cheerleading their offers to help us reach visibility and penetrate the masses is because of the layer of obscurity that's been afforded to us in part thanks to one key player: Google. Google's shrouded algorithms that cloud over 200+ ranking factors in a simple and easy-to-use interface has confounded businesses for well over a decade now.
If you are using Responsive Web Design, use meta name="viewport" tag to tell the browser how to adjust the content. If you use Dynamic Serving, use the Vary HTTP header to signal your changes depending on the user-agent. If you are using separate URLs, signal the relationship between two URLs by tag with rel="canonical" and rel="alternate" elements.
Write a description that would both inform and interest users if they saw your description meta tag as a snippet in a search result. While there's no minimal or maximal length for the text in a description meta tag, we recommend making sure that it's long enough to be fully shown in Search (note that users may see different sized snippets depending on how and where they search), and contains all the relevant information users would need to determine whether the page will be useful and relevant to them.
However, if you are seasoned online marketer, and you've built a substantial following, then marketing as an affiliate might be the right fit. Jason Stone from Millionaire Mentor has built a seven-figure business with affiliate marketing, while David Sharpe from Legendary Marketer has built up an eight-figure business by creating an army of affiliates that market products in collaboration with his team.
Search engine optimization (SEO) receives a lot of love from inexperienced marketers. It’s seen as “free marketing” in that you can handle your own SEO work (as long as you follow some rules to do so), and thus all it requires is your time to make things happen. SEO is simply what you do to your website and web pages to make them show up in “organic” (or unpaid) search results on search engines.
Hey – I love this article. One thing I’ve done with a little bit of success is interview “experts” in whatever niche. In my case this is a mattress site and I sent questions to small business owners with the information I was looking for. Some were happy to help and I would send them a link to the article once it was live. I didn’t ask for a link, but in some cases they would feature the link on their own website.
Finally, don’t forget about your keywords! This doesn’t mean that every time you create a great resource you need to cram in a keyword that doesn’t fit: it means that you can use keyword research as a means for discovering pain points (if people are turning to search engines to look for things, they want content that provides a great answer to their question!), and that as you create new assets you want to look for the different ways you can incorporate the language your prospects and customers are using into your assets: particularly those that will actually get linked to and shared (as you will increasingly need to get some sort of distribution for pages where you want them to rank for valuable keywords).
"Hey guys, just wanted to say thumbs up for the quality links you've brought in so far! Lot's of edu's, gov's and other trusted links. Exactly what we need. Our rankings are starting to improve and organic traffic is starting to increase. More importantly, we're very excited about the fact that you've 'opened our eyes' and had an important positive impact on our future (content) strategy. Brilliant! Will definitely recommend your team to anyone who isn't scared to invest in quality defensible SEO. Keep up the good work!" Max G.
Moreover: if you don’t have to, don’t change your URLs. Even if your URLs aren’t “pretty,” if you don’t feel as though they’re negatively impacting users and your business in general, don’t change them to be more keyword focused for “better SEO.” If you do have to change your URL structure, make sure to use the proper (301 permanent) type of redirect. This is a common mistake businesses make when they redesign their websites.
Two other practical limitations can be seen in the case of digital marketing. One,digital marketing is useful for specific categories of products,meaning only consumer goods can be propagated through digital channels.Industrial goods and pharmaceutical products can not be marketed through digital channels. Secondly, digital marketing disseminates only the information to the prospects most of whom do not have the purchasing authority/power. And hence the reflection of digital marketing into real sales volume is skeptical.[citation needed]
This broad overview of each piece of the Internet marketing world gives students a firm foundation in the field to help them decide where their interests and talents fit the best. All designers should have an understanding of content creation, while all content specialists should have respect for the design process (See also Content Marketing Specialist). At the more advanced levels of a marketing program, students will hone the skills that are most important to their areas of emerging expertise to create sharp minds and strong portfolios on their way to the workplace.
A number of tools can help you check your rankings. Most offer fairly similar functionality but features like local or mobile rankings are sometimes unique in some of the tools. If you’re a small business or just getting started with SEO, I’d recommend picking a free and easy-to-use tool and just keeping an eye on a handful of the core terms you want to track to help you gauge progress.
In March 2006, KinderStart filed a lawsuit against Google over search engine rankings. KinderStart's website was removed from Google's index prior to the lawsuit and the amount of traffic to the site dropped by 70%. On March 16, 2007 the United States District Court for the Northern District of California (San Jose Division) dismissed KinderStart's complaint without leave to amend, and partially granted Google's motion for Rule 11 sanctions against KinderStart's attorney, requiring him to pay part of Google's legal expenses.[69][70]
Our SEM team has been managing paid search since its inception and is driven solely by analytics and financial data. Our core focus is to expand our clients’ campaigns, drive quality traffic that will foster conversions and increase revenue, while decreasing the cost per acquisition. IMI’s PPC team members are recognized thought leaders, active bloggers and speakers and major tradeshows, and care deeply about each and every client. We manage our client’s budgets as if it was our own, tracking every dollar and optimizing towards very specific milestones and metrics.

However, if you're like the hundreds of millions of other individuals that are looking to become the next David Sharpe, there are some steps that you need to take. In my call with this renowned online marketer, I dove deep the a conversation that was submerged in the field of internet marketing, and worked to really understand what it takes to be top earner. We're not just talking about making a few hundred or thousand dollars to squeak by here; we're talking about building an automated cash machine. It's not easy by any means.
Solution marketing requires greater cross-functional leadership to bring a solution to market. Solutions are enterprise-wide initiatives that require a high degree of organizational calibration and collaboration across multiple teams. The biggest difference between solution marketing and product marketing is that the solution marketing role is typically an overlay function that needs to work cross-functionality across business units to bring a solution to market.
The study itself may be well-positioned to rank well in search results for various phrases. The sales-oriented pages much less so. By linking from our study to our most important sales-oriented pages, however, we can pass some of the trust and authority of our guide onto those pages. They won’t be as well positioned to rank in search results as our study, but they’ll be much better positioned than when they had no authoritative documents (on our site or on other sites) pointing to them. An important additional note here: in this example our most-linked to page is our fictitious study. In many cases, your most linked to page will be your home page (the page that people link to when they talk about you, when you get press, etc.) so being sure to link strategically to the most important pages on your site from your home page is very important.
SEO today is in many ways still a focused and specific discipline requiring experience and expertise. However, it has become much more dependent on, and integrated with, other digital marketing channels which is a good thing allowing for the scaling of content and resources. As most marketing is now digital, SEO has a proper seat at the table and place as a lead organic traffic driver contributing to end business goals.
How much of your marketing strategy should be done online and which internet marketing elements you use depends on the nature of your business, your budget, your time, and your goals. Many small business owners do it all themselves in the beginning, but as their businesses grow, they begin to pay for services or outsource work to a virtual assistant that can help them with online marketing.

Video Marketing Mistakes


Indeed a social media command center is a great place to start, but it got me thinking about several other companies I have encountered recently that can move the needle for businesses. These are companies that help you identify influencers and insiders, a company that uses artificial intelligence to determine sentiment based on audio conversations,

Ad blocking, or ad filtering, means the ads do not appear to the user because the user uses technology to screen out ads. Many browsers block unsolicited pop-up ads by default.[87] Other software programs or browser add-ons may also block the loading of ads, or block elements on a page with behaviors characteristic of ads (e.g. HTML autoplay of both audio and video). Approximately 9% of all online page views come from browsers with ad-blocking software installed,[88] and some publishers have 40%+ of their visitors using ad-blockers.[3]
Header response codes are an important technical SEO issue. If you’re not particularly technical, this can be a complex topic (and again more thorough resources are listed below) but you want to make sure that working pages are returning the correct code to search engines (200), and that pages that are not found are also returning a code to represent that they are no longer present (a 404). Getting these codes wrong can indicate to Google and other search engines that a “Page Not Found” page is in fact a functioning page, which makes it look like a thin or duplicated page, or even worse: you can indicate to Google that all of your site’s content is actually 404s (so that none of your pages are indexed and eligible to rank). You can use a server header checker to see the status codes that your pages are returning when search engines crawl them.
We have the capability to work with our clients’ internal content, creative, and email marketing teams or handle the whole campaign for them. We incorporate our proven strategic consulting services as part of our Email Marketing offerings in order to help our partner clients develop effective strategies for building their email lists. These consulting services include assistance with event planning, creative design, website and landing page email capture, and much more. We help our clients not only with engagement but new email acquisition, list segmentation and list cleansing.
"Jim, You rock!, and thank you SO MUCH for your extremely fast response to my question. Please know that your team have been a BLAST to work with, and that everyone here is extremely grateful and values the partnership our companies have formed over the past year or so. If there is anything that I can ever do to return the favor, please do not hesitate to ask." Tom W.

People don't just tweet about events and random nothings, but they also tweet looking for advice, products and services. Find them with Respondology a Twitter intent-based marketing web app that helps small businesses turn conversations into customers. This self-serve platform lets users comb Twitter for potential customers using highly targeted metrics, such as those in their neighborhood or those seeking their specific product and services. For instance, a coffee house can search for tweets containing the terms "caffeine fix" or "need coffee," then flag them to directly reply to the customer.  http://www.youtube.com/e/0Y6hluMPulU
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